Customer/Reader Privacy Policy

Introduction

Welcome to "Always Inspiring" (the "Newsletter") by MATTHEW FERRARA and The Learning Network LLC. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you subscribe to or interact with our Newsletter.

This information has been updated as of May 28, 2024.

1. Information We Collect

1.1 Personal Information

• Email Address: Collected when you subscribe to the Newsletter.

• Payment Information: Collected when you subscribe to our paid subscription tier. Payment processing is handled by Substack, and its credit card processor, Stripe; We do not store your payment information.

1.2 Usage Data

• Interaction Data: We collect information on how you interact with our Newsletter, such as when you open emails, click on links, leave comments, share, or otherwise use the features of the Newsletter and Substack platform.

• Device and Technical Data: We have basic access to information about your device, IP address, browser type, and operating system as provided through Substack’s analytics and tracking platform only. We do not use cookies, code or other forms of user or system tracking within our content or publications.

2. How We Use Your Information

2.1 To Provide the Newsletter

• Subscription Management: We use your name and email address to send you the Newsletter and manage your subscription.

• Payment Processing: To process payments for paid subscriptions (handled completely by Substack and Stripe).

2.2 To Improve Our Services

• Analytics: To understand how subscribers interact with the Newsletter and improve our content.

• Feedback: To collect feedback and make enhancements to the Newsletter.

2.3 Communication

• Updates: To send you content, updates, promotional announcements, and other relevant information about the Newsletter and our related services such as webinars, Masterminds, e-book and video content, speaking opportunities, retreats or other relevant offerings.

3. Data Sharing and Disclosure

3.1 Service Providers

• Substack: We use Substack to manage subscriptions and payments. Your information is shared with Substack as necessary to provide these services via their platform. Substack has its own privacy policy, which you may wish to review.

• Analytics Providers: We may use third-party analytics providers to help us understand and improve the Newsletter.

3.2 Legal Requirements

• Compliance: We may disclose your subscriber information if required to do so by law or in response to valid requests by government authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. As we do not have access to your transaction information (credit card numbers) the only information that is stored on our internal systems / cloud systems are typically your name, email address and dates of subscription, renewal, as well as any communications you send us via email.

5. Your Rights

5.1 Access and Correction

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete information.

5.2 Unsubscribe

• Opt-Out: You can unsubscribe from the Newsletter at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly.

• Cancel paid subscriptions: You may cancel your paid subscription at any time and request a partial (pro-rata) refund of any remaining time on monthly/annual fees.

5.3 Deletion

• Right to be Forgotten: You have the right to request the deletion of your personal information, subject to certain legal obligations, and the terms of use of the Substack system itself.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Substack page or through other communication methods. Your continued use of the Newsletter after any changes indicates your acceptance of the new Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MATTHEW FERRARA,
The Learning Network LLC,
Matthew@mflearn.com
1-800-253-2350.